Policies

Returns & Exchanges Policy

We want you to love your purchase. If something isn’t quite right, we’re happy to help with a refund or exchange - provided your item meets the conditions below.

Eligibility

• Returns and exchanges are accepted within 30 days of purchase.
• Items must be unused, in the same condition as sent, and in their original packaging.
• Tennis racquets must still have the original plastic sleeve on the handle to qualify for return.
• Used products or racquets that have been hit cannot be returned, so please choose carefully.
• If you paid extra to have your racquet strung, the stringing cost is non-refundable - only the racquet frame cost can be refunded or exchanged.
• Afterpay orders can only be exchanged for another product or a gift certificate (no refunds).

How to Return or Exchange

• Contact us to confirm if your item is eligible.
• Complete the returns form – once approved, download and fill out our Returns Form
• Send your item back - securely pack your product with the completed form enclosed. Postage is at your cost.
• We recommend using Australia Post’s flat rate of $18.95 for returns anywhere in Australia: https://return.auspost.com.au/TWA
• Note: Australia Post does not handle bulky or oversized items - please contact us for assistance returning these.

Processing Your Return

• Once we receive your return, please allow approximately 7 days for processing.
• Refunds are made via the original payment method (except Afterpay):
• Credit card purchases are refunded to your card.
• PayPal payments are refunded through PayPal.
• Afterpay orders qualify for an exchange or gift certificate only.

Exchanges

• If you’d like to exchange an item, we’ll cover the shipping cost of your replacement item within Australia (excluding bulky items).
• For New Zealand customers, return shipping costs apply - we’ll provide a quote before proceeding.

Questions?

If you have any questions about product returns or exchanges, please get in touch.

Contact Us